Premast Support
  • Introduction
  • About Premast Solutions
    • About us
    • The Challenge we try to solve!
    • How does Premast help?!
      • Hundreds of Ready-Made Templates
      • Easily Customizable Icons and Graphics
      • Powerful Plugin Integration with PowerPoint and Google Slides
      • Maintain Brand Consistency
      • Quickly Add Ready-Made Slides to Your Presentation
      • High-Quality Images at Your Fingertips
      • Cloud Storage for Your Presentations
  • Getting Started
    • Quick Start
    • Install the plugin
    • Navigating the Premast Dashboard
  • Account Management
    • Create a Premast Account
    • Reset & Change Password
    • Deleting Your Account
    • Updating email address or contact information
  • Using Premast's Features
    • Using Templates
    • Using Elements
    • Personal Library
    • Brand Kit
      • Create a new brand
      • Add your Brand Assets
      • Share your brand
      • Access your Brand
    • Studio (Custom Designs)
  • Using Plugin
    • Supported Versions
    • Install the Plugin
      • PowerPoint for windows ​
      • PowerPoint for Mac
      • PowerPoint Online
      • For Google Slides
  • Subscription and Pricing
    • Understanding Different Subscription Plans
    • Upgrade or Downgrade Your Plan
    • Cancelling your Subscription
    • Update your Payment method
  • Contact Support
  • Resources and Learning
  • Frequently Asked Questions (FAQ)
    • General
    • Features and Functionality
    • Account Management
    • Subscription and Payment
    • Studio
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  1. Frequently Asked Questions (FAQ)

General

Answers to common general questions about Premast

Is my data and work in Premast secure and private?

Yes, we prioritize data security and privacy.

Is Premast suitable for individuals, small businesses, and larger organizations?

Yes, Premast caters to a wide range of users, from individuals to large enterprises.

Is there a community or forum where Premast users can interact and share ideas?

Yes, We have a user community where you can connect Join Now

How can I contact Premast's customer support if I have questions or issues?

Know how to contact Support here! Also, You can reach our customer support team by emailing support@email.com.

Do you have a mobile app for Premast?

Not currently, but we are considering that in our roadmap

Can I use Premast offline?

Premast is a web-based platform, so an internet connection is needed.

How often are new templates and features added to Premast?

We regularly update with new content and features. Visit our Blog and our Social media accounts for all updates.

How can I provide feedback or suggest new features for Premast?

Here are some ways to get in touch with our support team if you need any assistance or share feedback.

How can I cancel my subscription if needed?

Visit your account settings to cancel your subscription. Learn more

How do I share my presentations with others?

Share presentations with others is easy you can follow these steps. Click here

Do you offer training for presentations?

Unfortunately, we do not offer any training sessions or classes. But, you can find the latest tips and tricks on Presentation design through our Blog and YouTube channels.

Who can use Premast?

Premast helps users to design presentations, such as (Agencies, Business Owners, Educators, students, consultants, freelancers, marketers, content creators, and designers) and we are looking forward to enabling them & more people to manage, share and create branded content with our new stunning features. Explore all features Now.

How can Premast help me?

If presentations are your way to communicate and your business depends on them. you may face the usual hassle of creating professional designs in a short amount of time. It's difficult to access visual assets that meet your vision or put everything together. That's why Premast is the way to master presentation designs and create branded content. Know more

Can I use your templates to create presentations for my clients?

Sure you can use Premast items to create presentations for your clients, but kindly check our terms for using them before you do!

Can I resell the templates? Can I use the plugin for commercial purposes? Do you have a commercial license?

No, you can’t resell the templates on Premast templates, but you can use them commercially. Please check our license terms. For the plugin, you can use our resources commercially on products that will be sold to multiple clients, But you must ensure that these resources are not the main elements of the design.

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Last updated 1 year ago